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CRM SYSTEM DESIGN SERVICE AT THMEDIA

CRM SYSTEM DESIGN SERVICE AT THMEDIA

Choose to come to THCmedia to advance to a favorable development step for your business!

The information technology era has blossomed in line with the 4.0 trend, especially in the field of application websites. Accordingly, businesses are gradually taking advantage of the new technology operation block of customer management software to change the way they operate to improve their performance and competitive market share. However, applying a modern system to the manual management process of enterprises is not easy, it depends on many constitutive factors, even affecting current human resources.

So, come to THCmedia for support and companionship. With more than 3 years of experience in the field. THCmedia understands all supply and demand operations in the market. Understanding the niches, directions, and solutions to design CRM system how is appropriate. Choose to come to THCmedia to advance to a favorable development step for your business!

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Benefits when businesses use CRM system design services

  1. Improve the system of organization and communication of information. Contact information or interaction frequency about email, phone, message, or customer schedule are recorded specifically to help businesses easily analyze information and transform "customer journey" based on the funnel model. popular sales.
  2. Enhance customer experience. The CRM system helps you solve the problem of customer experience extremely well. User interaction is extremely effective in maintaining and increasing the sales of the business. You can sell all the products, services, and goods of your business on the website. Without the need to hire additional staff or spend a large number of insurance costs,...
  3. Improve customer service. CRM system helps you update customer behavior quickly and accurately. With a CRM system, supporting and solving problems for customers has never been so easy.
  4. Improve the quality of the data. The CRM system helps to improve data distribution and reporting issues. Make it easy for businesses to track customer information, summarize sales results, and report performance with automated unified and synchronized management.

5 key points in the operation process of the CRM system

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    CRM Sales – Sales

    The consultant saves the customer profile information into the system after closing the sale opportunity. Then the CRM system will support the operations of sending mails, making appointments, quotes, drafting contracts, issuing invoices, requesting payments, and collecting money.



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    CRM Marketing – Communication

    Businesses can classify customers to deploy customer care services according to specific groups from the customer feedback stored in the system. Shorten the buying process, promote buying behavior through automation. Businesses will plan marketing strategies to suit their behavior, pursue benefits and actual needs, reach new customer groups, and retain old customers.



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    CRM Service – Customer care service

    The CRM system helps to classify customers to make it easier for businesses to provide personalized customer care services. Information support for businesses to answer questions as well as customer feedback more quickly and smoothly. Accordingly, businesses must perform well in after-sales services such as promotions, gifts, SMS marketing, email marketing, …



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    CRM Analysis – Analyze customer data

    The CRM system stores quality customer data to analyze the important factors related to the business’s sales performance and after-sales service. Data can include demographics, geographic area, buying behavior, when to buy, what lead source customers come from, how is lead quality, etc.



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    Collaborative – Customer Relations

    The CRM system provides processes and data so that businesses and customers can interact directly and quickly. Customers can directly through the contact system, mail, email, or through the connection from personnel to be able to directly interact with the business.



The process of designing and programming CRM system at THCmedia

Identify function

01 - Identify function

For a CRM system, user functionality is the most important factor. We define functions in advance to make the system building process smoother and more time-optimized.

UX/UI design

02 - UX/UI design

Simulate the structure, user interaction aspects of the CRM system so that businesses and customers can visualize the working process and status of each page of the system after completion.

Build workflow

03 - Build workflow

Build a working process for the system, list the necessary information items, briefly describe the information items so that you can easily visualize the structure and information processing process of the system.

Conduct coding

04 - Conduct coding

After the work is done, we will proceed with the coding as indicated in the process and functional tasks of the CRM system we have built.

Test

05 - Test

Re-test the system's usability, functionality, and interface against the system's standards for layout, color, image, style, process, and operation.

Finish

06 - Finish

Test run on popular devices and web browsers. Once we have made sure that the CRM System components are up and running, we will deliver the finished product to your project.

Advantages of using CRM system design service at THCmedia

THCmedia is a reputable unit with many years of experience in the field of website development, providing comprehensive marketing and advertising solutions. Our partners are all large and famous units. This is also an affirmation of our professionalism and credibility.

When coming to THC media, you can experience professional website design services:

  • Enterprises can choose the direction to design the system for their own business.
  • Design and programming services for CRM systems at reasonable prices.
  • Professional CRM system design and programming services. Using services at THCmedia, businesses can be completely confident about the quality of finished products.

We also provide related services such as:

  • Website design: Design website applications; Website redesign; UX/UI design,…
  • Website upgrades: Developing application website; Upgrading WordPress website; Upgrading, maintaining, and fixing website errors; Upgrade and develop e-commerce website; Upgrading and maintaining the website using ReactJS; AI chatbot development service,…
  • App Design
  • Marketing: Online Marketing Services; SEO services top Google; Google Ads advertising service; Service running Facebook Ads ads; Online data collection and analysis services; Filming, making promotional videos.

Price list for CRM system design service – 2021

[wbr-pricing-table id=16004]

Warranty Policy

Warranty scope:

The warranty policy is applied for 3 months for all website technology products and services provided by THCmedia.

Warranty conditions:

  • Warranty, repair of errors related to expertise already in the previous warning.
  • Warranty on all existing or built-in functions of the product.
  • The warranty does not cover the addition, rework of content, or any components not mentioned in the contract. The errors are not caused by the product, internet error, server error, natural fault, fire, etc. However, Party A will support the warranty in the shortest time and charge a fee on a case-by-case basis. incurred.
  • Provide timely advice and support to customers when unexpected problems arise.

Troubleshooting conditions within warranty:

If a product or service malfunction occurs due to a technical fault within the warranty scope, we will carry out warranty and restore stable operation for customers in the following cases:

  • You follow the correct usage procedures according to the instructions for using and protecting the products and services from the service provider company.
  • Customers follow the correct operating procedures as instructed. There has not been any sign of interference in the technical items of products and services.
  • If the customer strictly complies with both terms above. The company will conduct a product warranty for customers within 24 hours at the latest.

In the event of an incident that is outside the warranty scope, due to user errors and other causes from the customer’s side, the company will advise promptly. And offer solutions to overcome and support recovery as soon as possible.

 

Maintenance Policy

Maintenance scope:

Permanent maintenance policy for products and services provided by THCmedia.

Maintenance Terms:

  • Enhance system security
  • Error handling, optimization, system upgrade
  • Support and guide customers to use products and services.
  • Maintenance does not include the addition, rework of content, or any components not mentioned in the contract. The errors are not caused by the product, internet error, server error, error caused by nature, fire, etc. However, the company will support maintenance as soon as possible and charge a fee on a case-by-case basis. incurred.
  • Maintenance costs will be calculated based on a specific agreement after the end of the project.
    Implement reasonable advice, promptly support you when any problems are arising in the process of using the product outside the scope of maintenance.

Conditions for troubleshooting support within the scope of maintenance:

  • Consequences due to product defects are not serious, components can be restored to their original state.
  • The data provided by the customer must serve to restore the product to its original state.
  • Check if the customer complies with both terms above. The company will support product and service maintenance within 24 hours at the latest.

In case the problem is too severe, for example, the product functions have been destroyed, cannot be restored, or it is difficult to restore the product function, THCmedia will advise the appropriate solution to restore and overcome the consequences caused by the suspension of products and services for customers.

Frequently asked questions

From the date of providing complete information, we will complete the system within 15 - 30 days depending on the structure.

For more information about costs, customers can directly call our Hotline number for specific advice. We will provide the best solution for you depending on your needs, goals, and budget.

When building a CRM system, you need to prepare costs for the following basic items: domain costs, hosting costs, costs for functions, interface design costs, content costs.

We will support you to complete the process of building a CRM system from A - Z, registering a new domain name, and buying new hosting.

Domain ownership depends on the renewal fee you pay. So to secure the title, you must maintain regular payments before they are due.

A domain name is a unique, unique address. So setting up a domain name will never be duplicated.

Experience comprehensive services at THCmedia

At THCmedia, making services is not just about following customer requirements. There is also enthusiastic, professional advice and thoughtful support from a team of technicians. Ensure the highest efficiency for each project. Bringing convenience to operation, minimizing difficulties when using.

Contact info

Address: 11 Ngo Viet Huu Street, Ngu Hanh Son district, Da Nang City, Vietnam

Office: K227/47 Truong Chinh Street, An Khe Ward, Da Nang City

Phone: +84 935-880-322

Work hour: 08:00am - 5:00pm

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THCmedia

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