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WEBSITE MAINTENANCE, BUGFIX, AND UPGRADE SERVICE

WEBSITE MAINTENANCE, BUGFIX, AND UPGRADE SERVICE

Choose to come to THCmedia to advance to a favorable development step for your business!

Website development is not just about designing the platform. Upgrading, maintaining, and fixing website errors is very important for any business, no matter the size. A business website is a tool that has a great impact on increasing the value of a product or service that customers receive. Therefore, if your business already has a website and strategies for developing and operating this important business channel, upgrade and maintenance website and error correction should be done regularly. Choose to come to THCmedia to advance to a favorable development step for your business!


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Factors to note in the website upgrade process

  • Database and site files
  • Site software
  • Personal links
  • Ranking on us search engines
  • Forms and school
  • Existing functions
digital marketing metrics

Why upgrade, maintain and fix website errors?

Upgrading, maintaining, and fixing website errors is a regular job calculated on a weekly, monthly, quarterly, or yearly basis. Updating the website is to find the problems and errors that the business encounters. Carry out maintenance so that it is always in good working condition and compatible with all customer browsers. Upgrading, maintaining, and fixing website errors is important for several reasons:

  1. Optimize SEO standards. To increase traffic to your business website, update your website regularly.
  2. Attract customers, increase interaction. This is done consistently to keep the site up and running.
  3. Optimized for increasing website traffic.
  4. Company's face. Upgrading the website regularly, taking care, and meticulously shows attention to the customer's view of the business.
  5. Keeping up with design and technology trends.

When to upgrade, maintain and fix website errors?

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    The “strike” of the functions

    Functions are unstable or take too long to process. Monitor and update the status of the website regularly. Keep the operating system of the business more smooth and stable.



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    The website does not look “fresh and attractive”

    The more beautiful your website is, the more you can convince potential customers that you are their ultimate choice. If the business is interested in upgrading and maintaining its website. Your business will have the opportunity to be an early adopter of new website technology. Make back-end operations run more smoothly. If you are installing regular software updates, you will be able to take advantage of the new features that install with the updates.

    You can also tweak your design to stay on top of the latest website looks. Wouldn’t it be much more appealing to visit a sleek and modern website than a website that looks like a time travel device from 2003?



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    The conversion rate is not high, the traffic does not convert into sales

    The starting point to start a business is to have customers. Google wants to rank websites with the most up-to-date and relevant information on their search engine results page. So updating the website regularly with current content, news, keywords, and articles for businesses is to have high rankings on Google search results. Attract readers to visit the website. Find potential customers and retain loyal customers.



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    The content is old, not attractive

    If the website comes to a certain time can not meet the search needs of customers. Current information and relevant content on the website can both cause a loss of interest to customers. For your website to be a useful tool, you need to regularly update any and all information your customers might want. At the same time, it must look attractive and consistent to show professionalism.



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    The website does not show the direct image of the brand

    Website is now considered as one of the elements that represent the image of the brand/company. The fact that the website is always cared for, updated, and tends to show the professionalism of the whole team. This helps develop a loyal customer base and retain your potential customers



The process of implementing website upgrade, maintenance and bugfix service at THCmedia

Backup data

01 - Backup data

Before starting to upgrade, fix and maintain your website, it is important to back up all data including content, images, databases, and other useful files. Do not host them on the same server as the site itself in case the server fails.

Research and analysis

02 - Research and analysis

To identify the elements that need upgrading, fixing, or maintaining, we will conduct research and analysis of our customers' websites based on our measurement tools and practical experience.

Update all website software

03 - Update all website software

Most websites are built using a Content Management System (CMS) or some other platform. Install the latest updates for software, themes, and plugins or modules.

Check for broken links

04 - Check for broken links

Use one of the online link checking tools to check your site, find broken links to fix, and navigate through a new link again.

Check out forms and fields

05 - Check out forms and fields

Test all forms and fields on the website including your email and contact list signup forms as well as the site search fields. In addition, it must be noted to check the user functions if it is an application website.

Complete

06 - Complete

Conduct a test run on mobile devices and computers as well as popular web browsers. Once we've made sure that the website components are up and running, we'll deliver the final finished product for your project.

THCmedia provides reliable website maintenance packages

THCmedia is a reputable unit with many years of experience in the field of website development, providing comprehensive marketing and advertising solutions. Our partners are all large and famous units. This is also an affirmation of our professionalism and credibility.

  • THCmedia provides reliable website maintenance packages. We provide SEO, hosting, security and updating, backup services. Upgrade, maintain, and fix your website to keep it relevant in today’s competitive online marketplace.
  • Experience a secure and highly enforceable service. Experience risk-free outsourcing through secure data protection.
  • 100% data is secure. Make sure the website after the upgrade will work stably, safely, and quickly.
  • Support policy after purchasing services at THCmedia. The process of website administration cannot avoid errors. THCmedia is the person who best understands what your website problem is. Thereby leading to the fastest and most timely solution.

We also provide related services such as:

  • Website design: Design website applications; Website redesign; UX/UI design,…
  • Website upgrades: Developing application website; Upgrading WordPress website; Upgrading, maintaining, and fixing website errors; Upgrade and develop e-commerce website; Upgrading and maintaining the website using ReactJS; AI chatbot development service,…
  • App Design
  • Marketing: Online Marketing Services; SEO services top Google; Google Ads advertising service; Service running Facebook Ads ads; Online data collection and analysis services; Filming, making promotional videos.

Price list for Website Upgrade, Maintenance And Bugfix Service – 2021

Estimated cost per
Level of difficult
SSL (Security)
Programming language
Security
Responsive
Insurance
Content
Dates & Locations
Social & Engagement
Billing & eCommerce
Feedback & Analytics
External APIs
UX/UI Design
Basic
20$
Estimated cost per
Hour
Level of difficult
Medium
SSL (Security)
Yes
Programming language
Request
Security
Yes
Responsive
Yes
Insurance
03 Months
Content
User created
Dates & Locations
Request
Social & Engagement
Request
Billing & eCommerce
Request
Feedback & Analytics
Request
External APIs
Request
UX/UI Design
Discount 20%
Professional
30$
Estimated cost per
Hour
Level of difficult
Difficult
SSL (Security)
Yes
Programming language
Request
Security
High
Responsive
Yes
Insurance
03 Months
Content
User created
Dates & Locations
Request
Social & Engagement
Request
Billing & eCommerce
Request
Feedback & Analytics
Request
External APIs
Request
UX/UI Design
Discount 20%
Business
Contact
Estimated cost per
Hour
Level of difficult
Depends on the project
SSL (Security)
Yes
Programming language
Request
Security
Request
Responsive
Yes
Insurance
03 Months
Content
User created
Dates & Locations
Request
Social & Engagement
Request
Billing & eCommerce
Request
Feedback & Analytics
Request
External APIs
Request
UX/UI Design
Discount 20%

Warranty Policy

Warranty scope:

The warranty policy is applied for 3 months for all website technology products and services provided by THCmedia.

Warranty conditions:

  • Warranty, repair of errors related to expertise already in the previous warning.
  • Warranty on all existing or built-in functions of the product.
  • The warranty does not cover the addition, rework of content, or any components not mentioned in the contract. The errors are not caused by the product, internet error, server error, natural fault, fire, etc. However, Party A will support the warranty in the shortest time and charge a fee on a case-by-case basis. incurred.
  • Provide timely advice and support to customers when unexpected problems arise.

Troubleshooting conditions within warranty:

If a product or service malfunction occurs due to a technical fault within the warranty scope, we will carry out warranty and restore stable operation for customers in the following cases:

  • You follow the correct usage procedures according to the instructions for using and protecting the products and services from the service provider company.
  • Customers follow the correct operating procedures as instructed. There has not been any sign of interference in the technical items of products and services.
  • If the customer strictly complies with both terms above. The company will conduct a product warranty for customers within 24 hours at the latest.

In the event of an incident that is outside the warranty scope, due to user errors and other causes from the customer’s side, the company will advise promptly. And offer solutions to overcome and support recovery as soon as possible.

 

Maintenance Policy

Maintenance scope:

Permanent maintenance policy for products and services provided by THCmedia.

Maintenance Terms:

  • Enhance system security
  • Error handling, optimization, system upgrade
  • Support and guide customers to use products and services.
  • Maintenance does not include the addition, rework of content, or any components not mentioned in the contract. The errors are not caused by the product, internet error, server error, error caused by nature, fire, etc. However, the company will support maintenance as soon as possible and charge a fee on a case-by-case basis. incurred.
  • Maintenance costs will be calculated based on a specific agreement after the end of the project.
    Implement reasonable advice, promptly support you when any problems are arising in the process of using the product outside the scope of maintenance.

Conditions for troubleshooting support within the scope of maintenance:

  • Consequences due to product defects are not serious, components can be restored to their original state.
  • The data provided by the customer must serve to restore the product to its original state.
  • Check if the customer complies with both terms above. The company will support product and service maintenance within 24 hours at the latest.

In case the problem is too severe, for example, the product functions have been destroyed, cannot be restored, or it is difficult to restore the product function, THCmedia will advise the appropriate solution to restore and overcome the consequences caused by the suspension of products and services for customers.

Frequently asked questions

We need documents related to the state of the website to evaluate the complexity as well as find the causes of errors, thereby optimizing from root to tip for your website.

For more information about costs, customers can directly call our Hotline number for specific advice. We will offer the best solution for you depending on your needs, goals, and budget.

THCmedia company can fully support any customer's needs within our scope. After evaluating the status of the website, we will make the most specific and accurate recommendations, as well as choose the service that suits the budget of the business.

To ensure the performance of your website, the first thing you need to do is regularly check and evaluate the status of your website so that you can see any unusual errors in time, fix and repair them before it becomes more serious

The trial or refund policies do not apply to website upgrade, maintenance, and debugging services.

Experience comprehensive services at THCmedia

At THCmedia, making services is not just about following customer requirements. There is also enthusiastic, professional advice and thoughtful support from a team of technicians. Ensure the highest efficiency for each project. Bringing convenience to operation, minimizing difficulties when using.

Contact info

Address: 11 Ngo Viet Huu Street, Ngu Hanh Son district, Da Nang City, Vietnam

Office: 08 Duong Van An Street, Son Tra district, Da Nang City, Vietnam

Phone: +84 935-880-322

Work hour: 08:00am - 5:00pm

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THCmedia

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