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AI CHATBOT DEVELOPMENT SERVICE IN VIETNAM - THCMEDIA

AI CHATBOT DEVELOPMENT SERVICE IN VIETNAM - THCMEDIA

Choose to come to THCmedia to advance to a favorable development step for your business!

A customer care consultation conversation, from start to finish on your average, should take 3-5 minutes to respond. These questions are constantly repeated and if you have hundreds of customers in a day, the problem is that the number of customers waiting for an answer will increase. Therefore, the chatbot application is a useful tool to help companies solve this problem. However, why is chatbot smarter and natural language processing? We – THCmedia will provide intelligent Chatbot AI development solutions for companies that want to save the most time and human resources!


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What is Chatbot AI?

Chatbot AI is a tool used to interact with customers via messages in real-time, serving 24/7/365 on multiple platforms.

It is very convenient to promptly provide urgent needs and questions of customers. Help them not have to wait too long to receive support from businesses.

Developing AI Chatbot brings new and convenient experiences to both customers and suppliers. Automated support for time-consuming tasks, helping businesses save quite a bit of service costs. Improve customer care system. Therefore, owning a multi-channel integrated AI Chatbot is essential for any business.

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Outstanding features of Chatbot AI development service created by us

  1. Chatbot application based on artificial intelligence at THCmedia helps the processing system to identify questions more intelligently and process more natural languages. Besides, the training of the chatbot system makes the applications more useful and efficient.
  2. Surely this is a complex system to operate? Oh no, it's very simple to use, operate and manage. Application for most of today's live chat systems, you can easily adapt and develop.
  3. Imagine. If your system needs dozens of employees to answer a few questions over and over again! Now you just need a chatbot system to handle them!
  4. Operate 24/7 without a break. Respond and handle quickly to customers. Increase a positive service experience for customers. They will no longer struggle to get information from your product or service!
  5. Currently, THCmedia's chatbot application works on current live chat platforms such as Facebook, Website, etc.

Types of Chatbot Who are commonly used today

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    Menu/button script chatbot – Developing AI Chatbot in Vietnam

    This type of chatbot is a directory tree hierarchy presented under buttons for users. Ask them to do some selection manipulation to dig deep into the need, resulting in the right answer at the end.



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    Keyword Recognition Chatbot – AI Chatbot Development Service at THCmedia

    Chatbots that identify through keywords can flexibly “listen” to customer needs through the messages they type. The corrector approximate phrases will be systematically identified to lead to the most appropriate answer.



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    Contextual Chatbots – Developing Process-optimized AI Chatbots for businesses

    This type of chatbot is used to use the learning and memory system of artificial intelligence (AI) to record conversations with specific users. Use the data you collect from there to learn, deepen, and evolve your content over time. Contextual chatbots are smart enough to improve thinking based on what customers ask for and how they ask.



The process of deploying Chatbot AI development service at THCmedia

Research the target audience

01 - Research the target audience

To build a Chatbot system to reach customers of your business, we will conduct a study of customer portraits, through customer behavior and internal data that your business system provides.

Customer Journey Research

02 - Customer Journey Research

Researching and visualizing the customer journey helps us to choose the right content and features to develop a Chatbot system that meets the needs and navigates customers in the right direction.

Identify and categorize dialogue situations

03 - Identify and categorize dialogue situations

Arrange frequently received conversation topics such as asking for product information; warranty and maintenance policy; lie; delivery. Group conversations with the same or similar answers together to categorize situations.

Make a plot

04 - Make a plot

The next step will be to build a Chatbot script to specify and structure each type of content, the logic of each implementation process so that it is properly linked to the customer journey that we have studied as above.

Programming Chatbot on the platform

05 - Programming Chatbot on the platform

Conduct AI Chatbot programming on the platform your business wants, integrate features, and put researched data into the dialog "brain" to put the Chatbot system into operation.

Complete

06 - Complete

Conduct a test run and use Chatbot, experiment with many dialogue cases to check the operation of the system. Once we have made sure that the Chatbot features are stable, we will deliver the final finished product for your project.

Modern Chatbot AI system development service and catch up with the trend at THCmedia

THCmedia is a reputable unit with many years of experience in the field of website development, providing comprehensive marketing and advertising solutions. Our partners are all large and famous units. This is also an affirmation of our professionalism and credibility.

When you come to THC media, you can experience professional services:

  • The consultation service is completely free.
  • We have experience reaching out to clients in a wide range of businesses.
  • We understand your customer needs.
  • We can completely help you increase your skills in deepening and thoroughly solving customer needs through Chatbot AI development service.
  • We provide a variety of content development scenarios, helping your business to optimize all customer-oriented solutions.

We also provide related services such as:

  • Website design: Design website applications; Website redesign; UX/UI design,…
  • Website upgrades: Developing application website; Upgrading WordPress website; Upgrading, maintaining, and fixing website errors; Upgrade and develop e-commerce website; Upgrading and maintaining the website using ReactJS; AI chatbot development service,…
  • App Design
  • Marketing: Online Marketing Services; SEO services top Google; Google Ads advertising service; Service running Facebook Ads ads; Online data collection and analysis services; Filming, making promotional videos.

Price list for AI Chatbot Development Service – 2021

Estimated cost per
Level of difficult
SSL (Security)
Programming language
Security
Responsive
Insurance
Content
Dates & Locations
Social & Engagement
Billing & eCommerce
Feedback & Analytics
External APIs
UX/UI Design
Basic
20$
Estimated cost per
Hour
Level of difficult
Medium
SSL (Security)
Yes
Programming language
Request
Security
Yes
Responsive
Yes
Insurance
03 Months
Content
User created
Dates & Locations
Request
Social & Engagement
Request
Billing & eCommerce
Request
Feedback & Analytics
Request
External APIs
Request
UX/UI Design
Discount 20%
Professional
30$
Estimated cost per
Hour
Level of difficult
Difficult
SSL (Security)
Yes
Programming language
Request
Security
High
Responsive
Yes
Insurance
03 Months
Content
User created
Dates & Locations
Request
Social & Engagement
Request
Billing & eCommerce
Request
Feedback & Analytics
Request
External APIs
Request
UX/UI Design
Discount 20%
Business
Contact
Estimated cost per
Hour
Level of difficult
Depends on the project
SSL (Security)
Yes
Programming language
Request
Security
Request
Responsive
Yes
Insurance
03 Months
Content
User created
Dates & Locations
Request
Social & Engagement
Request
Billing & eCommerce
Request
Feedback & Analytics
Request
External APIs
Request
UX/UI Design
Discount 20%

Warranty Policy

Warranty scope:

The warranty policy is applied for 3 months for all website technology products and services provided by THCmedia.

Warranty conditions:

  • Warranty, repair of errors related to expertise already in the previous warning.
  • Warranty on all existing or built-in functions of the product.
  • The warranty does not cover the addition, rework of content, or any components not mentioned in the contract. The errors are not caused by the product, internet error, server error, natural fault, fire, etc. However, Party A will support the warranty in the shortest time and charge a fee on a case-by-case basis. incurred.
  • Provide timely advice and support to customers when unexpected problems arise.

Troubleshooting conditions within warranty:

If a product or service malfunction occurs due to a technical fault within the warranty scope, we will carry out warranty and restore stable operation for customers in the following cases:

  • You follow the correct usage procedures according to the instructions for using and protecting the products and services from the service provider company.
  • Customers follow the correct operating procedures as instructed. There has not been any sign of interference in the technical items of products and services.
  • If the customer strictly complies with both terms above. The company will conduct a product warranty for customers within 24 hours at the latest.

In the event of an incident that is outside the warranty scope, due to user errors and other causes from the customer’s side, the company will advise promptly. And offer solutions to overcome and support recovery as soon as possible.

 

Maintenance Policy

Maintenance scope:

Permanent maintenance policy for products and services provided by THCmedia.

Maintenance Terms:

  • Enhance system security
  • Error handling, optimization, system upgrade
  • Support and guide customers to use products and services.
  • Maintenance does not include the addition, rework of content, or any components not mentioned in the contract. The errors are not caused by the product, internet error, server error, error caused by nature, fire, etc. However, the company will support maintenance as soon as possible and charge a fee on a case-by-case basis. incurred.
  • Maintenance costs will be calculated based on a specific agreement after the end of the project.
    Implement reasonable advice, promptly support you when any problems are arising in the process of using the product outside the scope of maintenance.

Conditions for troubleshooting support within the scope of maintenance:

  • Consequences due to product defects are not serious, components can be restored to their original state.
  • The data provided by the customer must serve to restore the product to its original state.
  • Check if the customer complies with both terms above. The company will support product and service maintenance within 24 hours at the latest.

In case the problem is too severe, for example, the product functions have been destroyed, cannot be restored, or it is difficult to restore the product function, THCmedia will advise the appropriate solution to restore and overcome the consequences caused by the suspension of products and services for customers.

Frequently asked questions

Creating a shape Chatbot Ai is extremely simple and fast, but it takes time to install, program, and compile content to work flexibly for this utility.

Of course, the answer would be YES. Using free tools will be able to help you at a basic level, but if you want to achieve more difficult, functional, and even smarter requirements, you should invest a fee for translation. this service.

Both website platforms and applications/app can install Chatbot, optimize customer care processes, and improve customer service.

You can. If the user does not set up notification restrictions, the Chatbot can make contact with people and push notifications directly to them.

The chatbot works non-stop, it can talk to your guests 24/7 with the data set installed and ready to use at any time.

The problem may be due to the content data installed in the bot being too boring, inflexible, not addressing the needs of the user. From there, it is easy to reduce the effectiveness of the utility.

Experience comprehensive services at THCmedia

At THCmedia, making services is not just about following customer requirements. There is also enthusiastic, professional advice and thoughtful support from a team of technicians. Ensure the highest efficiency for each project. Bringing convenience to operation, minimizing difficulties when using.

Contact info

Address: 11 Ngo Viet Huu Street, Ngu Hanh Son district, Da Nang City, Vietnam

Office: 08 Duong Van An Street, Son Tra district, Da Nang City, Vietnam

Phone: +84 935-880-322

Work hour: 08:00am - 5:00pm

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THCmedia

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